product_support 

 contact

 knights_of_columbus

Phone
(203) 752-4242

Email
fspc@kofc.org

• Please make every effort to resolve the problem on your own. Be sure to backup your database prior to doing any significant processing. The ability to restore your database to a point prior to the occurrence of any problem or error is critical to quickly resolving many problems. Backing up your database only takes a couple of minutes, but it can save you hours of work in the event of an error or problem.

• Telephone Support:
  Telephone support for FSPC is generally available on Monday - Friday, 8:30am. to 1:00pm. and 2:00pm to 4:30pm Eastern Time (Holidays excluded). Calls received outside of these times cannot be answered. All FSPC support calls must be made to FSPC Product Support @ (203) 752-4242.  When seeking FSPC support, you should not place calls to any other Supreme Office extension or request to speak to any individual by name. This will only delay your receipt of product support. Because of the volume of calls received, you may be asked to leave a message so that the support technician can get back to you.  Please anticipate substantial delays in receiving product support immediately following a new release of FSPC, around council billing periods, and at other times.

• FAX Support: Incoming faxes may be received 24 hours a day - 7 days a week at (203) 777-3907. Please address the fax to FSPC support. Indicate a return fax number, your name and address, council number, a daytime phone number, a description of the problem and copies of any supporting material. While faxes are received on a 24 hour basis, they are handled only during normal working hours. Please allow 3-5 days for a response by FAX.

• Mail Support: You may write to us; however, critical processing problems or questions should be handled through telephone, fax, or email.   We welcome all comments, suggestions and recommendations. All letters are carefully reviewed and all ideas will be considered for future upgrades. Please indicate on your letter if you do not require a response.

• Email Support: Though email may be answered within a matter of minutes, please allow three to five days for a response.  Address is fspc@kofc.org.

• At times we may ask that you send us a copy of your backup files in order to attempt to resolve your system problem. If possible, use the backup utility available under FSPC. If the system backup utility is not available or accessible, please use your DOS or Windows^©95/98 backup utility to backup all files in your FSPC directory. Label the disk(s) with your name, address, council number, phone number with area code, and date. Include in every case a brief note describing the problem you are encountering. We will make every attempt to quickly analyze and correct your problem, to correct or replace any files in error, and to return a corrected backup file to you.

To Facilitate Phone Support, when you call, please be ready with the following:

1. Supply your council number and the release number of FSPC for MS-DOS or FSPC for Windows you are working with. The release number appears on the main FSPC screen. [It will either be 3.0 or 3.01]
2. Be at your computer with it turned on and FSPC running.
3. Have a pencil and paper handy. If possible, write out a brief description of your problem and/or your list of questions prior to calling. When describing your problem make a note of what you were trying to do, what happened, any error messages received, and any attempts you made to correct it and the results.
4. Please make every effort to keep the call as brief as possible as other Financial Secretaries will be waiting for service.
5. We appreciate your patience and understanding. We will take every step possible to resolve your problem in a timely and professional manner.