I ordered
the FSPC program but have not yet received it
2/13/02
You should allow at least 3-4 weeks for the
entire order to be processed, if you sent in a Form 1 to the Supply
Department; if sent via the online order form on this web site, allow 2-3
weeks. If you still have not received it after this
time has passed, then call FSPC Product Support (203) 752-4242.
When calling, have a copy of the order available if you originally
faxed in the order.
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How do I order
the FSPC program? 2/13/02
Please refer to the web page
Ordering.
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I took a backup, but when I restored it the information in the program
remained unchanged 2/13/02
This is an acknowledged problem with FSPC version 3.0. In
order to fix this problem, download the update301 fix located on the
Upgrades
& Downloads page. Please print out the instructions on that
page and follow them closely. The backup you took is still valid and can now
be restored. top
of page
I downloaded the Update301 fix, but my FSPC program still shows that it is
version 3.0 rather than 3.01 2/13/02
When you run the update301 file, the FSPC program must be
closed. This is necessary for the update to become effective. If the posted
instructions are followed exactly, then this situation should be avoided.
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Can
I print out 4th degree cards using FSPC?
2/13/02 Update 3/13/2006
Since the format of 4th degree cards has been changed to
match the layout of the 3rd degree cards, it is possible to print 4th degree
cards with FSPC. However, you will have to tolerate the fact that "3rd" will
overprint the preprinted 4th on the cards. See
Assembly
Work-Arounds.
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Is
there a program available for Assemblies?
2/13/02
There is not currently a program designed for Assemblies
to use. However, it is possible now to use FSPC for assembly purposes. Read
Assembly
Work-Arounds.
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The member’s ledger shows multiple billings. What happened, and how do I
clear the member’s ledger of these mistaken charges?
2/13/02
Every time you choose Process Member Dues (and
click OK), all your active members will be billed. The best way to clear
these mistaken charges from the member’s ledger, is to restore a recent
backup. It is always good to take a backup before doing billing - that way
any mistakes that occur can be easily undone. If you do not have a backup to
restore, you must delete each and every duplicate transaction of each
and every member. Before attempting to delete each charge individually, be
sure to disable the system audit by going to Setup, then System
Options, then checking the box next to Disable System Audit. Now
you can go to the member’s ledger and click on an unwanted transaction, then
click on Void. The program will ask if you want to void the
transaction, and then if you want to delete the transaction.
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When I open up the program, I am asked for my User Name and Password – but I
was never given this information 2/13/02
If this happens, type FSPC for the User Name and
HELLO for the Password. These are the default names included in the
program. If you want to delete these default settings and add your own, you
can do so by going to Setup and selecting System Users. If you
do not want your program password protected, then go to Setup and
select System Options – then check the box next to Disable Sign On
Screen. Now you will be able to get into the program without being asked
for any User Name or Password. See also
Certain Commands are Greyed Out and Cannot be Selected
below.
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I can’t quit
the FSPC program
2/13/02
It is not possible to close (quit) the FSPC program by
clicking on the in the upper right hand corner. You must go to the File
menu and choose Exit. If this still does not close the program,
then check to see if there are any windows open inside the program. FSPC
will not close if there are any windows open inside the program.
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Is
there a manual I can use to learn FSPC?
2/13/02
This web site provides help and instructions for
FSPC functions. The other source that can be consulted is Help in the program itself. top
of page
Can I
run FSPC on Windows ME or Windows XP?
2/13/02 updated 8/01/02
The FSPC program was designed specifically for Windows 95 and Windows 98. However, other Windows operating systems will
allow FSPC to run. Various Financial Secretaries have tried FSPC on these
other Windows operating systems without having any problems. We have found
the FSPC functions normally in Windows XP and ME.
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When printing bills, some members are skipped
2/13/02
In order for a member to have a bill print out, they must
have an outstanding balance on their ledger, and they must have a Status
of 1st Notice. The Status is displayed in the ledgers and
can be changed by clicking on the drop-down arrow in the Status box.
Also, be sure the member is set to Type Associate or
Insurance.
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The
wrong date (or no date) appears on the membership cards
2/13/02
This date is taken from the member’s ledger. It is located
in the lower left of the ledger. It is called the Dues Paid Through
date. It can be changed if needed. The system assigns a date when an annual
dues payment is received. If the 01/01/2002 annual dues is received, the
system will update the Dues Paid Through date to 12/31/2002.
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of page
Supreme
Data Import is greyed out 2/13/02
The FSPC program only allows an import when the program is
freshly installed. If you install the program and then enter any data,
the program will no longer allow an import. Remove the program and
re-install it using the CD-ROM.
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Certain
commands are greyed out and cannot be selected
2/13/02
This appears to happen when the program is installed and
you choose OK to run the DOS conversion. You are then asked for
the
Password. You need to remove the FSPC
program and re-install it - be sure to hit the Cancel button when
prompted for the DOS conversion.
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How do I print 2nd
Notices? 2/20/02
The most common mistake is that the member's ledger does
not show a Status of 2nd Notice. In order to have a 2nd Notice print
for a member, that member must have 2nd Notice as their Status. The
Status can be found in the top center of the member's ledger screen.
For complete instructions, see the
Updating
Billing Status help sheet - this will show you how to do 2nd
Notices.
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I
cannot print Knight Alerts or Notices of Intent to Suspend 4/1/02
Any bill in the FSPC program will print out for a member
depending on the Status set in the member's ledger. The
Status of a member is located in the top center of their ledgers.
If the status is set at Knight Alert and the member has an
outstanding balance, when you print Knight Alerts a notice will print out
for them. If you change their status to Status Change, you will
then be able to print out a Notice of Intent to Suspend for those members.
For more information, see the
Updating Billing Status help sheet and
Billing Notices knowledge sheet.
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How do I
delete a transaction from a member's ledger?
2/20/02
The first step is to go to the Setup menu and
choose System Options. Here, make sure the second check-box is
checked - the Disable System Audit option. This will allow you
to delete a transaction when you click on Void in the Ledgers.
Now go to a ledger screen of a member you want to delete a transaction from.
Click on the transaction (anywhere on the row) that you want to be deleted.
Now click on the Void button at the bottom. You will be asked
if you want to void the transaction - choose Yes. Then you will
be asked if you want to delete the transaction - choose Yes.
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How do I
transfer my data from one computer to another?
2/27/02
Financial secretaries often need to transfer their data
from an old computer to a new one, or from their laptop to a desktop
computer. To do this, you simply need to take a backup of the
information in your system - you should save the backup to a floppy disc.
Then, using the FSPC CD-ROM, you need to install the FSPC program on the
other computer. Now you simply need to Restore the backup into the new
installation. However, if you are running FSPC version 3.0, you will
need to upgrade to version 3.01 to fix a problem with the Restore function
that 3.0 has. Upgrade by going to the
Upgrades &
Downloads page and getting the Update301 file. See
also the help sheet
Transferring FSPC.
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A
suspended member still appears in various reports and windows
4/23/02
If a member has been suspended, their Type needs to
be set to Suspended. This will make the member inactive and
they will not appear in the Associate & Insurance group.
However, the member may still appear on an Outstanding Balance report
or in the Enter Member Receipts window. To prevent suspended
members from appearing in these areas, the ledgers must show that they do
not owe any dues. Delete any outstanding charges by clicking on the
row and clicking on the Void button. The amount they owed can
be recorded in the Notes area (lower left of ledger) for future
reference.
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